With a vision to ensure better banking for New Zealanders, the function of the Ombudsman is to protect Kiwis through its complaint resolution activities. The Ombudsman investigates and resolves complaints between customers and their banks with strategies focused on both resolution and prevention. It plays a key role as a thought leader, leveraging data and insights to influence and effect change.
This position reports directly to the Ombudsman and is responsible for developing prevention and awareness functions with a focus on preventing disputes from arising. A broad role, the Deputy Ombudsman has oversight of data, insights, analytics, communications, policy, regulatory and educational functions. Insights identified from data gathered from complaints is utilised to understand themes and form strategic insights. The ability to effectively communicate these insights is critical in influencing stakeholders to make real change. This may also involve influencing change at a policy level.
We are seeking smart, strategic thinkers with strong analytical skills and adept at ‘joining the dots’. A strong understanding of the banking sector is essential and candidates will demonstrate a proven track record of achievement at a senior level. The role requires an ability to operate at pace with a high degree of intellectual curiosity. Given this is a small team, well positioned candidates will have the agility to lead, think and do.
Clearly, excellent stakeholder engagement and leadership skills will prove critical to success and the appointee will be a strong communicator with the ability to influence and engage. High levels of energy and drive, combined with a strong focus on delivering results, will also be essential.
The role is based in Wellington, however, consideration will also be given to those wishing to explore commuting options.
For further information or to apply for this opportunity, please contact Lucinda (beamish@hobsonleavy.com) at Hobson Leavy Executive Search.
Applications close Tuesday 6 June 5:00pm
